GLOPPEN, Judith. The Strategic Use of Service Design for Leaders in Service Organizations. FormAkademisk, [S. l.], v. 4, n. 2, 2011. DOI: 10.7577/formakademisk.198. Disponível em: https://journals.oslomet.no/formakademisk/article/view/198. Acesso em: 18 jan. 2026.