ING, D. Design Flaws and Service System Breakdowns. Learning from Systems Thinking. FormAkademisk , [S. l.], v. 7, n. 4, 2014. DOI: 10.7577/formakademisk.768. Disponível em: https://journals.oslomet.no/index.php/formakademisk/article/view/768. Acesso em: 9 aug. 2022.