ING, D. Design Flaws and Service System Breakdowns. Learning from Systems Thinking. FormAkademisk, [S. l.], v. 7, n. 4, 2014. DOI: 10.7577/formakademisk.768. Disponível em: https://journals.oslomet.no/index.php/formakademisk/article/view/768. Acesso em: 16 apr. 2024.